Patient satisfaction with non-clinical nursing care provided by the nursing assistant under different management models in Chinese public tertiary hospital

There are disparities of in-hospital non-clinical nursing care delivered by the nursing assistant under different management models in China. This study aimed to identify the best management model of the nursing assistant from the patient perspective. This is a cross-sectional study. The inpatient s...

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Bibliographic Details
Published in:Applied nursing research 2022-10, Vol.67, p.151431-151431, Article 151431
Main Authors: Zhi, Mengjia, He, Zitang, Ji, Jialin, Lian, Jun, Guo, Ran, Sun, Jing, Liu, Yuanli
Format: Article
Language:English
Subjects:
Inpatient
Management model
Non-clinical nursing care
Nursing assistant
Satisfaction
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Summary:There are disparities of in-hospital non-clinical nursing care delivered by the nursing assistant under different management models in China. This study aimed to identify the best management model of the nursing assistant from the patient perspective. This is a cross-sectional study. The inpatient satisfaction with in-hospital non-clinical nursing care delivered by the nursing assistant under different management models was measured and analyzed based on a national inpatient survey Likert the 5-point scale questionnaire conducted in 144 public tertiary hospitals across 31 provinces of China. The study conducted univariate analysis and binary Logistic regression analysis to examine which management model of the nursing assistant and any other key determinants would lead to a positive satisfaction rating by the inpatient who experienced non-clinical nursing care. The overall satisfaction rating of 6211 inpatients received non-clinical nursing care was 4.73 out of 5, among which 96.09% of the responded inpatients had a positive satisfaction rating. By controlling of the other variables, the likelihood of having a positive inpatient satisfaction rating of non-clinical nursing care delivered by the nursing assistant under the direct commercial company management model, the self-employed model, the commercial company and hospital joint management model accounted for only 14.8%, 20.3% and 35.7% of the nursing assistant under the direct hospital management model. The direct hospital management model of the nursing assistant might be the best one to deliver the non-clinical nursing care that mostly satisfied the inpatient of Chinese public hospitals. •Nursing assistant under direct hospital management satisfied inpatient the most.•Integrated comprehensive healthcare delivery system is the foundation.•The study calls for integration of nursing assistant into hospital nursing care system.
ISSN:0897-1897
1532-8201
DOI:10.1016/j.apnr.2021.151431