Online Banking: Are You Ready?

African Americans who are fearful of mixing their finances with the World Wide Web are being left behind by those who have embraced the technology and convenience of online banking. Those enjoying the opportunity to check their account balances 24 hours a day, view their account activity and history...

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Bibliographic Details
Published in:	Black enterprise 2005-07, Vol.35 (12), p.93
Main Authors:	Williams, Krissah, Richardson, Nicole Marie
Format:	Magazinearticle
Language:	eng
Subjects:	African Americans Bank statements Banking industry Banks Consumer protection Consumers Customer services Cybercrime Digital divide Electronic banking Financial institutions Fraud Identity theft Internet access Network security Privacy Service introduction Websites
Online Access:	Get full text
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Summary:	African Americans who are fearful of mixing their finances with the World Wide Web are being left behind by those who have embraced the technology and convenience of online banking. Those enjoying the opportunity to check their account balances 24 hours a day, view their account activity and history no matter where they are, transfer money instantly, reorder checks electronically, and perform other banking functions from home without picking up the telephone, say there's no reason to continue sitting on the fence. Moving their customers toward electronic banking makes good business sense for banks. It costs more for banks to produce paper copies than it does for them to produce online account pages. And, according to Pew Internet study findings, customers who bank online make fewer customer service calls and are less likely to switch banks.
ISSN:	0006-4165 2691-5510