Quality via satellite

Through interactive satellite technology, business people in Sioux City, Iowa - and hundreds of other small towns - are hearing experts on quality management in live presentations from the US Chamber of Commerce and asking them questions. Link Manufacturing Ltd. is one company that sends 3 or 4 of i...

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Bibliographic Details
Published in:	Nation's business 1993-12, Vol.81 (12), p.71
Main Author:	Barrier, Michael
Format:	Magazinearticle
Language:	eng
Subjects:	Advantages Automation Brand loyalty Chambers of commerce Customer satisfaction Customer services Employees Family owned businesses Interactive television Manufacturers Manycompanies Presidents Quality management Satellite communications Seminars Small business Total quality
Online Access:	Get full text
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Summary:	Through interactive satellite technology, business people in Sioux City, Iowa - and hundreds of other small towns - are hearing experts on quality management in live presentations from the US Chamber of Commerce and asking them questions. Link Manufacturing Ltd. is one company that sends 3 or 4 of its employees to each of the 10 satellite seminars in a series on quality management that the US Chamber's Quality Learning Services division is offering this fall. Link's Dennis Michels said the seminars have in effect confirmed the value of what Link is doing in pursuing Total Quality Management. In the case of JESCO Wholesale Electrical Supplies, such seminars serve not to provide example techniques, but stimulate awareness of quality issues and help the company shape and direct its quality efforts.
ISSN:	0028-047X 2169-8155