What Consumers Want to Know About Quality When Choosing a Hospice Provider

Despite the availability of endorsed quality measures and widespread usage of hospice, hospice quality data are rarely available to consumers. Moreover, little is known about how consumers prioritize extant measures. This study drew on focus group and survey data collected in 5 metropolitan areas. T...

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Bibliographic Details
Published in:American journal of hospice & palliative medicine 2015-06, Vol.32 (4), p.393-400
Main Authors: Smith, Brad, McDuff, Jessica, Naierman, Naomi, Kreling, Barbara, Tein, Naomi, Hunter, Dora, Deviney, Meredith, Lynn, Joanne
Format: Article
Language:English
Subjects:
Aged
Aged, 80 and over
Caregivers - psychology
Consumer Health Information - methods
Female
Focus Groups
Health Knowledge, Attitudes, Practice
Hospice Care - psychology
Hospice Care - standards
Humans
Male
Middle Aged
Nursing
Quality Indicators, Health Care - standards
Quality Indicators, Health Care - statistics & numerical data
Socioeconomic Factors
Spirituality
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Summary:Despite the availability of endorsed quality measures and widespread usage of hospice, hospice quality data are rarely available to consumers. Moreover, little is known about how consumers prioritize extant measures. This study drew on focus group and survey data collected in 5 metropolitan areas. The study found that consumers reported the hospice quality indicators we tested were easy to understand. Participants placed top priority on measures related to pain and symptom management. Relative to consumers with hospice experience, consumers without previous experience tended to place less value on spiritual support for patients and caregivers, emotional support for caregivers, and after-hours availability. The National Quality Forum-approved measures resonate well with consumers. Consumers also appear to be ready for access to data on the quality of hospice providers.
ISSN:1049-9091
1938-2715
DOI:10.1177/1049909114524475