Benchmarking and target setting with expert preferences: An application to the evaluation of educational performance of Spanish universities

Benchmarking and target setting should identify best practices that are not only technically achievable but also desirable in the light of prior knowledge and expert opinion. It should also be considered the possibility of finding targets by minimizing the gap between actual and efficient performanc...

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Bibliographic Details
Published in:European journal of operational research 2015-04, Vol.242 (2), p.594-605
Main Authors: Ruiz, José L., Segura, José V., Sirvent, Inmaculada
Format: Article
Language:English
Subjects:
Benchmarking
Benchmarks
Best practice
Closest targets
Colleges & universities
Data envelopment analysis
DEA
Decision making models
Education
Educational evaluation
Educational performance
Higher education
Operational research
Performance evaluation
Studies
Target recognition
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Summary:Benchmarking and target setting should identify best practices that are not only technically achievable but also desirable in the light of prior knowledge and expert opinion. It should also be considered the possibility of finding targets by minimizing the gap between actual and efficient performances, so that the units under evaluation can achieve these targets with less effort. We extend here the DEA models that provide closest targets for use when expert preferences are incorporated into the analysis. This approach is illustrated by applying the model proposed to the evaluation of educational performance of public Spanish universities. •A new DEA model for performance benchmarking.•Target setting minimizing the gap between actual and efficient performances.•Expert preferences are incorporated into the analysis.•A real-world application to the evaluation of educational performance of Spanish universities.
ISSN:0377-2217
1872-6860
DOI:10.1016/j.ejor.2014.10.014