Measuring the performance of office buildings maintenance management in Malaysia

Purpose - The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service delivery.Design methodology approach - A mixed method was adopted with the selection of five buildings as the case stu...

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Bibliographic Details
Published in:Journal of facilities management 2011-07, Vol.9 (3), p.181-199
Main Authors: Elyna Myeda, Nik, Nizam Kamaruzzaman, Syahrul, Pitt, Michael
Format: Article
Language:English
Subjects:
Buildings
Developing countries
Economic indicators
Efficiency
Facilities management
GDP
Gross Domestic Product
LDCs
Maintenance management
Office buildings
Operations management
Performance evaluation
Studies
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Summary:Purpose - The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service delivery.Design methodology approach - A mixed method was adopted with the selection of five buildings as the case studies. In total, 1,230 questionnaires were distributed to the end-users of the buildings.Findings - This paper proposes a performance measurement system that is proved to be practical and suitable to measure the effectiveness of maintenance service delivery of office buildings.Research limitations implications - Future research could focus on developing a performance measurement system from a strategic approach.Practical implications - The proposed performance measurement system is anticipated to facilitate the evaluation process for maintenance providers, as it has taken into account the key elements of a maintenance management system.Originality value - The outcomes of this research are significant in their own right but also serve as a platform for future research in this area.
ISSN:1472-5967
1741-0983
DOI:10.1108/14725961111148090