Improving patient care at a multi-speciality hospital using lean six sigma

Healthcare has been an important necessity globally. Healthcare organizations have realized the importance of continuous improvement practices like lean six sigma (LSS). In this study, the authors examine the impact of LSS to improve patient care. A case study approach was selected to evaluate the o...

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Bibliographic Details
Published in:Production planning & control 2022-09, Vol.33 (12), p.1135-1154
Main Authors: Persis, D. Jinil, S., Anjali, Sunder M, Vijaya, G, Rejikumar, Sreedharan, V. Raja, Saikouk, Tarik
Format: Article
Language:English
Subjects:
Cardiology
Continuous improvement
continuous process improvement
Health care
Healthcare
Idling
lean six sigma
multi-speciality hospital
operational excellence
Organizations
Performance measurement
Six Sigma
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Summary:Healthcare has been an important necessity globally. Healthcare organizations have realized the importance of continuous improvement practices like lean six sigma (LSS). In this study, the authors examine the impact of LSS to improve patient care. A case study approach was selected to evaluate the operational excellence of a multi-speciality hospital. The data collected was analyzed using a novel approach, viz. SDMMAICS. The analysis helped to remove the bottlenecks and improve key performance metrics such as patient turnaround time (TAT), workforce utilization, and organizational profits contributing to the operational excellence of the cardiology department. The study reduced staff and teams' idle time with an annual saving of 3,44,3658 INR (44,000 USD). This study helps both research scholars and practitioners to understand how LSS helps transform healthcare organizations.
ISSN:0953-7287
1366-5871
DOI:10.1080/09537287.2020.1852623