The relationship management function of public affairs officers in Chile: Identifying opportunities and challenges in an emergent market

Research on the public affairs profession in both South and Latin America is one of the leading limitations today in international public relations research. This study helps to lessen such a gap by offering more realistic insight into the ideologies and pressures that govern public affairs practice...

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Bibliographic Details
Published in:Journal of public affairs 2020-08, Vol.20 (3), p.n/a
Main Authors: Labarca, Claudia, Arceneaux, Phillip C., Golan, Guy J.
Format: Article
Language:English
Subjects:
Affairs
Government agencies
Lobbying
Public interest
Public officials
Public relations
Transparency
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Summary:Research on the public affairs profession in both South and Latin America is one of the leading limitations today in international public relations research. This study helps to lessen such a gap by offering more realistic insight into the ideologies and pressures that govern public affairs practice in Chile. In‐depth interviews were conducted with 15 experts who are current senior‐level public affairs practitioners in the Chilean capital of Santiago. Results offer three key insights: First, the core function of public affairs in Chile surrounds behaviors of lobbying and governmental relations. Second, leveraging cohesion between organizational private interest and the public interest is a key to leveraging pressure on elected officials and governmental agencies. Lastly, there is significant concern regarding public trust in the lack of transparency in the Chilean public affairs field, facilitated by insufficient governmental regulation. Such research offers practical and grounded insights for public affairs and public relations scholarship.
ISSN:1472-3891
1479-1854
DOI:10.1002/pa.2080