The teller line of the future. (new banking services resulting from the information revolution)(includes related articles on home banking via the Internet and retail check clearing services)

The boom in information technology has produced a coextensive explosion in the array and nature of services offered by banks to their customers. The most pronounced of these changes are occurring at the level of bank teller services, either through the simplification of tasks which still require peo...

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Bibliographic Details
Published in:	ABA banking journal 1997-06, Vol.89 (6), p.67
Main Author:	O'Sullivan, Orla
Format:	Magazinearticle
Language:	eng
Subjects:	Bank fraud Bank management Bank services Banking industry Branch banking Check processing Commercial banks Cost control Cross selling Customer relations Customers Electronic banking Forecasts Home banking Home banking services Information technology Management Payback periods Return on investment Services Software Technological planning
Online Access:	Get full text
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Summary:	The boom in information technology has produced a coextensive explosion in the array and nature of services offered by banks to their customers. The most pronounced of these changes are occurring at the level of bank teller services, either through the simplification of tasks which still require people to be performed or, in some instances, by obviating the need for human intervention altogether. This revolution in information technology has enormous cost-cutting potential for banks because it stands to exponentially increase the speed of their operations as well as to reduce the number of employees they require to carry them out.
ISSN:	0194-5947 2161-5101