Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication

By engaging in corporate social responsibility (CSR) activities, companies can not only generate favorable stakeholder attitudes and better support behaviors (e.g. purchase, seeking employment, investing in the company), but also, over the long run, build corporate image, strengthen stakeholder–comp...

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Bibliographic Details
Published in:International journal of management reviews : IJMR 2010-03, Vol.12 (1), p.8-19
Main Authors: Du, Shuili, Bhattacharya, C.B., Sen, Sankar
Format: Article
Language:English
Subjects:
Communication
Communication channels
Corporate image
Social responsibility
Stakeholders
Studies
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Summary:By engaging in corporate social responsibility (CSR) activities, companies can not only generate favorable stakeholder attitudes and better support behaviors (e.g. purchase, seeking employment, investing in the company), but also, over the long run, build corporate image, strengthen stakeholder–company relationships, and enhance stakeholders' advocacy behaviors. However, stakeholders' low awareness of and unfavorable attributions towards companies' CSR activities remain critical impediments in companies' attempts to maximize business benefits from their CSR activities, highlighting a need for companies to communicate CSR more effectively to stakeholders. In light of these challenges, a conceptual framework of CSR communication is presented and its different aspects are analyzed, from message content and communication channels to company‐ and stakeholder‐specific factors that influence the effectiveness of CSR communication.
ISSN:1460-8545
1468-2370
DOI:10.1111/j.1468-2370.2009.00276.x