Factors affecting employee engagement in India: a study on offshoring of financial services

The objective of this study is to explore factors that affect employee engagement in financial offshore organizations in India. Sixty employees involved in offshoring financial services were interviewed. Thematic analysis was used to analyze data collected in the study. Three main themes were identi...

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Bibliographic Details
Published in:	Qualitative report 2015-04, Vol.20 (4), p.498
Main Authors:	Gupta, Manish, Ganguli, Shirshendu, Ponnam, Abhilash
Format:	Article
Language:	eng
Subjects:	Automation Beliefs, opinions and attitudes Case studies Corporate culture Employee involvement Employees Financial analysis Financial services industry Human resources Information technology Outsourcing Productivity Social aspects Studies
Online Access:	Get full text
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Summary:	The objective of this study is to explore factors that affect employee engagement in financial offshore organizations in India. Sixty employees involved in offshoring financial services were interviewed. Thematic analysis was used to analyze data collected in the study. Three main themes were identified: (1) implicit benefits, (2) organizational culture and (3) organizational policies. The findings of this study are important due to their practical implications. First, the factors will encourage employers to make more employee friendly policies, and second, by resolving the employee issues raised in this paper, it is anticipated that the employers will be able to enhance the overall efficiency of their workforce and improve the employer-employee relationship. Keywords: Employee Engagement, Financial Services, Offshoring, Organizational Culture, Thematic Analysis
ISSN:	1052-0147 2160-3715