Hotel Innovation and Its Effect on Business Performance

ABSTRACTThis paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N = 331) answered questions about innovations over a 6‐year period. On the...

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Bibliographic Details
Published in:The international journal of tourism research 2014-07, Vol.16 (4), p.388-398
Main Authors: Mattsson, Jan, Orfila-Sintes, Francina
Format: Article
Language:English
Subjects:
Financial performance
hotel industry
Hotels & motels
innovation
Innovations
Studies
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Summary:ABSTRACTThis paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N = 331) answered questions about innovations over a 6‐year period. On the basis of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back‐Office innovation. We therefore suggest that these combinations are used to create synergies for hotel performance. Copyright © 2013 John Wiley & Sons, Ltd.
ISSN:1099-2340
1522-1970
DOI:10.1002/jtr.1933