AN AHP FRAMEWORK FOR PRIORITIZING CUSTOMER REQUIREMENTS IN QFD: AN INDUSTRIALIZED HOUSING APPLICATION

Construction of housing in the United States is highly decentralized. There is an increasing use of manufactured components and modules constructed off-site at a manufacturing facility and assembled at die building site. However, there has been little use of modern manufacturing processes and contro...

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Bibliographic Details
Published in:IIE transactions 1994-07, Vol.26 (4), p.72-79
Main Authors: ARMACOST, ROBERT L., COMPONATION, PAUL J., MULLENS, MICHAEL A., SWART, WILLIAM W.
Format: Article
Language:English
Subjects:
Applied sciences
Buildings. Public works
Concurrent engineering
Construction industry
Decision making models
Exact sciences and technology
Process controls
Project management. Process of design
Studies
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Summary:Construction of housing in the United States is highly decentralized. There is an increasing use of manufactured components and modules constructed off-site at a manufacturing facility and assembled at die building site. However, there has been little use of modern manufacturing processes and controls. In an effort to develop energy efficient, affordable industrialized housing, a total engineering design approach is needed. This study uses a concurrent engineering approach to examine the production of an essential component in industrialized housing, a manufactured exterior structural wall panel. In particular, we apply Quality Function Deployment to fully integrate the customer's requirements. This paper focuses on the identification and prioritization of those customer requirements. We integrate the Analytic Hierarchy process with QFD to establish a framework for prioritizing customer requirements.
ISSN:0740-817X
2472-5854
1545-8830
2472-5862
DOI:10.1080/07408179408966620