An Empirical Analysis of ISO 90042000 Maturity in ISO 9001 Certified SMEs

This paper empirically determines the extent to which ISO 9001 certified small and mediumsized enterprises SMEs were able to attain the eight quality management princples on which the ISO 90042000 Standard is based. It employs the Analytic Hierarchy Process approach in determining the percent weight...

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Bibliographic Details
Published in:	Asian journal on quality 2005-12, Vol.6 (3), p.190-203
Main Authors:	Lewis, W.G., Pun, K.F., Lalla, T.R.M.
Format:	Article
Language:	eng
Subjects:	ISO 90012000 ISO 90042000 SMEs Trinidad and Tobago
Online Access:	Get full text
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Summary:	This paper empirically determines the extent to which ISO 9001 certified small and mediumsized enterprises SMEs were able to attain the eight quality management princples on which the ISO 90042000 Standard is based. It employs the Analytic Hierarchy Process approach in determining the percent weightings of the principles and the selfassessment questions which form part of the ISO 90042000 Standards. Of particular interest is a weakness of these enterprises in formulating policies addressing the needs and expectations of shareholders and the society in terms of the community and the public affected by the organisations or its products. This paper makes a contribution to the body of knowledge in the field of quality management in Trinidad and Tobago where such work is limited. It adds value by empirically measuring TQM implementation through determining the extent to which its criteria are implemented in ISO 9001 certified SMEs.
ISSN:	1598-2688