E-Mail Reference: Who, When, Where, and What Is Asked

This article begins by summarizing national findings of e-mail reference services in academic and public libraries. It next describes types of e-mail reference services as well as commonalities, differences, appearance of the question form, audience, and turnaround time for selected Colorado librari...

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Bibliographic Details

Published in:	The Reference librarian 2001-06, Vol.35 (74), p.55-73
Main Author:	Lederer, Naomi
Format:	Article
Language:	eng
Subjects:	academic Academic Libraries categories Colorado Colorado State University E-mail reference Electronic Mail Exact sciences and technology Higher Education Information and communication sciences Information science. Documentation Information service management libraries Library and documentation centre management Library and information science. General aspects Library Services Library Surveys National Surveys Online reference work public Public Libraries questions Reference Services Sciences and techniques of general use types USA Use and user studies. Information needs User service management users
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