Editing to improve online information

Editing to improve online information

Online documentation has provided new challenges for information developers. At the IBM Toronto lab, those challenges have led us editors to alter the work we do. We have found that the nonlinear nature of HTML information webs makes quality control more crucial and difficult than it was when our in...

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Bibliographic Details
Main Author: Bockus, Dennis
Format: Conference Proceeding
Language:eng
Subjects:
Documentation
Guidelines
HTML
Information systems
Laboratories
Libraries
Quality assurance
Quality control
Teamwork
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Summary:Online documentation has provided new challenges for information developers. At the IBM Toronto lab, those challenges have led us editors to alter the work we do. We have found that the nonlinear nature of HTML information webs makes quality control more crucial and difficult than it was when our information appeared in books. Editors provide both guidelines and quality assurance to try to maintain consistency. We have also redefined our role to include a number of information architecture activities in an effort to help writers create an information structure that makes sense to users. In the Toronto lab, editors are an essential part of the information development process.