Health Professionals' Views on the Use of Social Robots with Vulnerable Users: A Scenario-Based Qualitative Study Using Story Dialogue Method

We used the story dialog method (SDM) to gather the viewpoints of health professionals about the use of social robots in the home and healthcare services with vulnerable users. SDM consists of participants bringing stories that they discuss together. The aim of the study was to address universal des...

Full description

Saved in:
Bibliographic Details
Main Authors: Saplacan, Diana, Schulz, Trenton, Torresen, Jim, Pajalic, Zada
Format: Conference Proceeding
Language:English
Subjects:
Collaboration
Conferences
Ethics
Medical services
Privacy
Social robots
Training
Online Access:Request full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:We used the story dialog method (SDM) to gather the viewpoints of health professionals about the use of social robots in the home and healthcare services with vulnerable users. SDM consists of participants bringing stories that they discuss together. The aim of the study was to address universal design and accessibility issues with robots in specific use situations. We used three social robots in four stories: TIAGo, Romibo and robot pets. We used the SDM method in two workshops with eight participants. The participants uncovered issues regarding ethics, responsibility, use of data, infrastructure, design, and user concerns based on provided stories and their own experiences. These issues provide important aspects that researchers and roboticists should consider when using robots with vulnerable users and ensuring that a robot is usable by as many people as possible.
ISSN:1944-9437
DOI:10.1109/RO-MAN57019.2023.10309644