Impact of goal congruence on higher education institutions’ performance quality

Purpose In India, national accreditation agencies stipulate that internal quality control in higher education institutions (HEIs) is to be institutionalized through internal quality assurance cells that are responsible for implementing and controlling quality systems. As the concept of goal congruen...

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Bibliographic Details
Published in:Quality assurance in education 2024-06, Vol.32 (3), p.387-400
Main Authors: Singh, Mahesh, Paliwal, Jaiprakash, Rao, Manoj Kumar, Raibagkar, Shirish
Format: Article
Language:English
Subjects:
Accreditation
Cybernetics
Educational Quality
Focus Groups
Fundamental Concepts
Higher education
Knowledge management
Literature reviews
Objectives
Organizational Learning
Principals
Quality Assurance
Quality control
Quality management
R&D
Research & development
Researchers
Strategic management
Strategic Planning
Technical Education
Citations: Items that this one cites
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Summary:Purpose In India, national accreditation agencies stipulate that internal quality control in higher education institutions (HEIs) is to be institutionalized through internal quality assurance cells that are responsible for implementing and controlling quality systems. As the concept of goal congruence is central to a control process, this study aims to examine whether goal congruence is observed in such institutions. The impact of the absence of goal congruence on the quality of performance in higher education was also examined. Design/methodology/approach This cross-sectional study measured the impact of goal congruence or the lack thereof on the performance quality of HEIs as defined in the evaluation criteria of the apex accreditation agency, the National Assessment and Accreditation Council. Two hypotheses were tested using t-tests and regression analysis. Focus group discussions were conducted to elicit participants’ suggestions. Findings The results showed a lack of goal congruence between HEIs’ quality goals and their faculty’s personal goals, which adversely impacts the quality of their performance, as indicated by an average disagreement of 81% on a ten-statement scale. Goal congruence as an independent variable explained 63% of the variability in HEIs’ performance quality, and the results were statistically significant, indicating that lack of goal congruence is an important contributor to poor performance among HEIs. Originality/value Accreditation of HEIs is a global practice; hence, the findings of this study and the importance of goal congruence apply not only to India but also to HEIs globally.
ISSN:0968-4883
0968-4883
1758-7662
DOI:10.1108/QAE-12-2023-0215