New perspective in the design of quality management systems

This article aims to analyze the different trends and models of the current quality management systems, identifying areas of opportunity in these to establish proposals for care that give rise to a new management system, flexible, efficient and effective Supported by a system of sociotechnical work....

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Bibliographic Details
Published in:Independent Journal of Management & Production 2017-07, Vol.8 (3), p.1059-1072
Main Authors: Vargas-Hernández, José G., Campos, Patricia Calderón, Salceda, Felipe Palomares, Jiménez, Rebeca Almanza
Format: Article
Language:English
Subjects:
Collaboration
Cost control
Cost reduction
Customer satisfaction
Customer services
design
Innovations
Job satisfaction
management systems
Motivation
Organizational change
Productivity
Quality
Quality management
Success
Technological change
Total quality
Trends
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Summary:This article aims to analyze the different trends and models of the current quality management systems, identifying areas of opportunity in these to establish proposals for care that give rise to a new management system, flexible, efficient and effective Supported by a system of sociotechnical work. The competitive climate in today's business has multiplied significantly in the face of the dynamics of change and the presence of ever shorter business cycles. It is a fact that in the last decades the market has been acquiring an increasing dynamism. Today, companies are developing in a more competitive national and international economy, with increasing demands for productivity, where market laws force them to deepen and change strategies and policies, to plan, create and innovate, to have a high degree of resilience and Sensitivity to anticipate future needs and to be able to survive and develop in a complex and increasingly competitive environment. In these times the markets are increasingly informed, so their expectations are increasingly demanding, for this reason is that quality becomes a differentiating element and at the same time the key factor of a company's lasting success.
ISSN:2236-269X
2236-269X
DOI:10.14807/ijmp.v8i3.620