Fire alarms and siren songs: the role of issues management in the prevention of, and response to, organizational crises

Fire alarms and siren songs: the role of issues management in the prevention of, and response to, organizational crises

The focus of this paper is on the interplay between and among issues and crisis management. These linkages have not been previously explored in any depth. This analysis addresses: (1) the process by which issues become crises and suggests specific criteria to evaluate the potential for an issue to b...

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Bibliographic Details
Published in:Industrial crisis quarterly 1991-06, Vol.5 (2), p.155-176
Main Authors: Mahon, John F., Cochran, Philip L.
Format: Article
Language:eng
Subjects:
Agricultural management
Alarm sirens
Alarms
Conflict management
Criteria
Emergency management
Fire alarms
Fire damage
Fires
Gem stones
Government crises
Industrial management
Linkages
Management
Oil spills
Organizations
Sirens
Warning
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Summary:The focus of this paper is on the interplay between and among issues and crisis management. These linkages have not been previously explored in any depth. This analysis addresses: (1) the process by which issues become crises and suggests specific criteria to evaluate the potential for an issue to become a crisis; (2) offers reasons why organizations miss the warning signs of impending crises; and (3) offers examples of recent crises and draws lessons from those experiences.
ISSN:0921-8106
1086-0266
1552-7417