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Effect of nurses' work environment on patient satisfaction: A cross‐sectional study of four hospitals in J apan
Abstract Aim The M agnet R ecognition P rogram is a system in the USA that recognizes a hospital as a magnet hospital for having a high retention rate of nurses and providing high quality patient care. The purpose of this study was to examine the effect of nurses' work environment with characte...
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| Published in: | Japan journal of nursing science : JJNS 2016-01, Vol.13 (1), p.105-113 |
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| Main Authors: | , |
| Format: | Article |
| Language: | English |
| Citations: | Items that this one cites Items that cite this one |
| Online Access: | Get full text |
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| Summary: | Abstract
Aim
The
M
agnet
R
ecognition
P
rogram is a system in the
USA
that recognizes a hospital as a magnet hospital for having a high retention rate of nurses and providing high quality patient care. The purpose of this study was to examine the effect of nurses' work environment with characteristics that are similar to those of magnet hospitals on patient satisfaction in
J
apan.
Methods
The authors distributed anonymous self‐administered questionnaires in
A
ugust 2011 to all nurses via the directors of the nursing departments of four private hospitals. The response rates were 91% (
n
= 425) for nurses and 51% (
n
= 379) for patients. In the questionnaire for nurses, the items addressed basic attributes and a scale of work environment characteristics of a magnet hospital (the Japanese version of the
P
ractice
E
nvironment
S
cale of the
N
ursing
W
ork
I
ndex [
PES‐NWI
]). The questionnaire for patients addressed basic attributes, information about their hospitalization, and items to assess patient satisfaction. To examine the effects of the
PES‐NWI
subscales on patient satisfaction, the authors conducted multivariate logistic regression analysis for groups, which were dichotomized by 75 percentile of the scores of patient satisfaction.
Results
The result of model 1 in the multivariate logistic regression analysis demonstrated that collegial nurse–physician relations showed significant relationships with low patient satisfaction (odds ratio = 0.144,
P
|
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| ISSN: | 1742-7932 1742-7924 |
| DOI: | 10.1111/jjns.12091 |