The impact of digitalization on marketing activities in manufacturing companies

PurposeThe purpose of the paper is to present an empirical study that examines the impact of digitalization on informative, strategic and operational marketing activities in manufacturing companies from the entrepreneurial perspective.Design/methodology/approachA research project was carried out in...

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Bibliographic Details
Published in:	TQM journal 2023, Vol.35 (9), p.59-82
Main Authors:	Conti, Emanuela, Camillo, Furio, Pencarelli, Tonino
Format:	Article
Language:	eng
Subjects:	Artificial intelligence Cluster analysis Competition Competitive advantage Consumers Customers Digital marketing Digital technology Digitization Empirical analysis Entrepreneurship Industry 4.0 Internet of Things Manufacturing Market segmentation Market strategy Marketing Quality management Research projects Social networks Target markets Total quality
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Summary:	PurposeThe purpose of the paper is to present an empirical study that examines the impact of digitalization on informative, strategic and operational marketing activities in manufacturing companies from the entrepreneurial perspective.Design/methodology/approachA research project was carried out in 205 Italian manufacturing companies by using the questionnaire method. An exploratory research study was conducted with hierarchical cluster analysis.FindingsThe analysis shows the existence of seven clusters of manufacturing companies that differ by the impact of digitalization on marketing activities from the entrepreneurial perspective. Two clusters have a high positive impact of digitalization, primarily on informative and strategic marketing activities. Two clusters are characterized by a low positive impact of digitalization and three clusters perform an intermediate level of digitalization. Furthermore, these groups of clusters differ in terms of the influence of digitalization on customer value.Research limitations/implicationsThe small size of the sample and the geographic origin of the companies imply limited generalizability; further research on the topic is thus recommended.Practical implicationsThe study suggests that companies should digitalize many key marketing activities to increase marketing effectiveness and customer value. To achieve high levels of digitalization and thus increase their competitiveness, manufacturing companies should consider the importance of relevant technologies and skills.Originality/valueBy focussing on the impact of digitalization on informative, strategic and operational marketing, which has not yet been empirically investigated, the present study reveals many new elements concerning the marketing process in the digital era from the entrepreneur's point of view.
ISSN:	1754-2731 1754-274X 1758-6887