Motivating creativity through a computer-mediated employee suggestion management system

This paper describes the requirements for an automated employee suggestion management system (ESMS) based on expectancy theory and computer-mediated communications. Although research has found that suggestion systems can be a useful way to obtain and utilize employees' creative ideas, effective...

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Bibliographic Details
Published in:Behaviour & information technology 2003-09, Vol.22 (5), p.305-314
Main Authors: Fairbank, James, Spangler, William, Williams, Scott David
Format: Article
Language:English
Subjects:
Employees
Exact sciences and technology
Information and communication sciences
Information communication
Information retrieval systems. Information and document management system
Information science. Documentation
Management information systems
Miscellaneous
Organizations
Sciences and techniques of general use
Suggestions
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Summary:This paper describes the requirements for an automated employee suggestion management system (ESMS) based on expectancy theory and computer-mediated communications. Although research has found that suggestion systems can be a useful way to obtain and utilize employees' creative ideas, effective suggestion management systems must also motivate employees to think creatively and to participate in the suggestion process. According to expectancy theory, employees are most strongly motivated to participate when they believe that they can do so successfully and when they know that their participation will result in an outcome that they value. The system proposed here addresses the requirements of expectancy theory, and the weaknesses of existing suggestion systems, by establishing a communications infrastructure and protocol similar to those used in group decision support systems. The system motivates employees to submit suggestions by providing an interactive networked forum within which employees and interested stakeholders can openly debate their merits.
ISSN:0144-929X
1362-3001
DOI:10.1080/01449290310001593630