A study of development of lean implementation process in customer services at Glamox: how it provides an opportunity for integration in a traditional lean manufacturing company with service-oriented settings and why it might allow value creation initiatives through waste elimination and concurrently filling inter and intra-firm service quality gaps

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Main Authors: Wagner, Alina, Farrukh, Ali
Format: Dissertation
Language:English
Subjects:
Glamox ASA
Lean implementation
Lean production
Service quality
Value creation
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Farrukh, Ali
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source NORA - Norwegian Open Research Archives
subjects Glamox ASA
Lean implementation
Lean production
Service quality
Value creation
title A study of development of lean implementation process in customer services at Glamox: how it provides an opportunity for integration in a traditional lean manufacturing company with service-oriented settings and why it might allow value creation initiatives through waste elimination and concurrently filling inter and intra-firm service quality gaps
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