A study of development of lean implementation process in customer services at Glamox: how it provides an opportunity for integration in a traditional lean manufacturing company with service-oriented settings and why it might allow value creation initiatives through waste elimination and concurrently filling inter and intra-firm service quality gaps

Saved in:
Bibliographic Details
Main Authors: Wagner, Alina, Farrukh, Ali
Format: Dissertation
Language:English
Subjects:
Glamox ASA
Lean implementation
Lean production
Service quality
Value creation
Online Access:Request full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary: