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  1. 1
    Making customers count : a guide to excellence in customer care / David Clutterbuck and Susan Kernaghan.

    Making customers count : a guide to excellence in customer care / David Clutterbuck and Susan Kernaghan. by Clutterbuck, David, 1947-

    Published 1991
    “…Mercury,…”
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  2. 2
    Making change work / Edgar Wille, Philip Hodgson and you.

    Making change work / Edgar Wille, Philip Hodgson and you. by Wille, Edgar

    Published 1991
    “…Mercury,…”
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  3. 3
    Sabotage : how to recognise and manage employee defiance / Farhad Analoui and Andrew Kakabadse.

    Sabotage : how to recognise and manage employee defiance / Farhad Analoui and Andrew Kakabadse. by Analoui, Farhad

    Published 1991
    “…Mercury,…”
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  4. 4
    The Deming route to quality and productivity : road maps and roadblocks / William W. Scherkenbach.

    The Deming route to quality and productivity : road maps and roadblocks / William W. Scherkenbach. by Scherkenbach, William W.

    Published 1991
    “…Mercury,…”
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  5. 5
    12 steps to success through service / Barrie Hopson and Mike Scally.

    12 steps to success through service / Barrie Hopson and Mike Scally. by Hopson, Barrie, 1943-

    Published 1991
    “…Mercury,…”
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  6. 6
    Designing organisations : the foundation for excellence / Philip Sadler.

    Designing organisations : the foundation for excellence / Philip Sadler. by Sadler, Philip, 1930-

    Published 1991
    “…Mercury,…”
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  7. 7
    Turnaround : how twenty well-known companies came back from the brink / edited by Rebecca Nelson with David Clutterbuck.

    Turnaround : how twenty well-known companies came back from the brink / edited by Rebecca Nelson with David Clutterbuck.

    Published 1988
    “…Mercury,…”
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  8. 8
    The keys to excellence : the Deming philosophy / Nancy R. Mann.

    The keys to excellence : the Deming philosophy / Nancy R. Mann. by Mann, Nancy R.

    Edition: 3rd ed.
    “…Mercury,…”
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  9. 9
    Positive leadership : how to build a winning team / Mike Pegg.

    Positive leadership : how to build a winning team / Mike Pegg. by Pegg, Mike

    Published 1991
    “…Mercury,…”
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  10. 10
    If only I had said - : conversation control skills for managers / Charles J. Margerison.

    If only I had said - : conversation control skills for managers / Charles J. Margerison. by Margerison, Charles J., 1940-

    Published 1990
    “…Mercury,…”
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  11. 11
    Dear boss- : 52 ways to develop your staff / Trish Nicholson.

    Dear boss- : 52 ways to develop your staff / Trish Nicholson. by Nicholson, Trish

    Published 1990
    “…Mercury,…”
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  12. 12
    Fraudbusting : how to identify and deal with corporate fraud - and how to prevent it.

    Fraudbusting : how to identify and deal with corporate fraud - and how to prevent it. by Price, David H.

    Published 1991
    “…Mercury,…”
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  13. 13
    Dr Deming : the man who taught the Japanese about quality / Rafael Aguayo.

    Dr Deming : the man who taught the Japanese about quality / Rafael Aguayo. by Aguayo, Rafael

    Published 1991
    “…Mercury,…”
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  14. 14
    How to set up a company in the EC / Barry M. Sheppard.

    How to set up a company in the EC / Barry M. Sheppard. by Sheppard, Barry

    Edition: [New ed].
    “…Mercury,…”
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  15. 15
    How to choose and use an executive information system / Paul Rolph and Peter Bartram.

    How to choose and use an executive information system / Paul Rolph and Peter Bartram. by Rolph, Paul

    Published 1992
    “…Mercury,…”
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  16. 16
    The manufacturing advantage : achieving competitive manufacturing operations.

    The manufacturing advantage : achieving competitive manufacturing operations. by Slack, Nigel

    Published 1991
    “…Mercury,…”
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  17. 17
    Global quality : the new management culture / John Macdonald and John Piggott.

    Global quality : the new management culture / John Macdonald and John Piggott. by Macdonald, John, 1921-

    Published 1990
    “…Mercury Books,…”
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  18. 18
    The Deming management method / Mary Walton ; foreword by W. Edwards Deming.

    The Deming management method / Mary Walton ; foreword by W. Edwards Deming. by Walton, Mary, 1941-

    Published 1989
    “…Mercury Books,…”
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  19. 19
    The Complete guide to modern management / edited by Robert Heller

    The Complete guide to modern management / edited by Robert Heller

    Published 1992
    “…Mercury Books,…”
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  20. 20
    Industrial advertising and marketing.

    Industrial advertising and marketing.

    “…Mercury House Publications.…”
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  21. 21
    The Mercury dictionary of textile terms.

    The Mercury dictionary of textile terms.

    “…Textile Mercury Ltd.,…”
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  22. 22
    COMSOL for engineers / Mehrzad Tabatabaian.

    COMSOL for engineers / Mehrzad Tabatabaian. by Tabatabaian, Mehrzad

    Published 2014
    “…Mercury Learning and Information,…”
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  23. 23
    Services marketing : text and readings / edited by David Carson and Audrey Gilmore.

    Services marketing : text and readings / edited by David Carson and Audrey Gilmore.

    Published 1996
    “…Mercury Publications in association with the Marketing Institute,…”
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  24. 24
    Succeeding through information technology in the Single Market / PA Consulting Group ; with a foreword by Filippo Maria Pandolfi.

    Succeeding through information technology in the Single Market / PA Consulting Group ; with a foreword by Filippo Maria Pandolfi.

    Published 1992
    “…Mercury published in association with CBI Initiative 1992,…”
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  25. 25
    Brands : an international review / by Interbrand.

    Brands : an international review / by Interbrand.

    Published 1990
    “…Mercury Business Books in association with Interbrand Group plc,…”
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