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  1. 1
    Winning the service game / Benjamin Schneider, David E. Bowen.
    by Schneider, Benjamin
    Published 1995
    “...Harvard Business School Press,...”
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  2. 2
    Performance measurement, evaluation, and incentives / edited by William J. Bruns.
    Published 1992
    “...Harvard Business School Press,...”
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  3. 3
    The hidden power of social networks : understanding how work really gets done in organizations / Rob Cross, Andrew Parker.
    by Cross, Robert L., 1967-
    Published 2004
    “...Harvard Business School Press,...”
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