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  1. 1
    Process innovation : reengineering work through information technology / Thomas H. Davenport.
    by Davenport, Thomas H.
    Published 1993
    “...Harvard Business School Press,...”
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  2. 2
    Working knowledge : how organizations manage what they know / Thomas H. Davenport, Laurence Prusak.
    by Davenport, Thomas H.
    Published 1998
    “...Harvard Business School Press,...”
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