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  1. 1
    Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.
    by Berry, Leonard L., 1942-
    Published 1999
    “...Free Press,...”
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  2. 2
    Managing new product and process development : text and cases / Kim B. Clark, Steven C. Wheelwright.
    by Clark, Kim B.
    Published 1993
    “...Free Press,...”
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  3. 3
    On great service : a framework for action / Leonard L. Berry.
    by Berry, Leonard L.
    Published 1995
    “...Free Press,...”
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  4. 4
    Human resource management : a general manager's perspective : text and cases / Michael Beer ... [et al.].
    Published 1985
    “...Free Press ; ,...”
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  5. 5
    Learning from clients : interpersonal helping as viewed by clients and social workers / (by) Anthony N. Maluccio.
    by Maluccio, Anthony N.
    Published 1979
    “...Free Press ; ,...”
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  6. 6
    Retail management cases.
    by Thompson, Donald L.
    Published 1969
    “...The Free Press ; ,...”
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