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  1. 1
    This is service design thinking : basics, tools, cases / [editors, Marc Stickdorn and Jakob Schneider].
    Published 2011
    “...BIS Publishers,...”
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  2. 2
    Good services : how to design services that work / Lou Downe.
    by Downe, Lou
    Published 2020
    “...BIS Publishers,...”
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  3. 3
    You can have your cake and eat it too : a short introduction to service design / written by J. Margus Klaar ; edited by Markko Karu, Kaarel Mikkin, Dan Mikkin.
    by Klaar, J. Margus
    Published 2014
    “...BIS Publishers,...”
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  4. 4
    The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities / Lucy Kimball.
    by Kimbell, Lucy
    Published 2014
    “...BIS Publishers,...”
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  5. 5
    This is service design thinking basics-tools-cases / Marc Stickdorn, Jakob Schneider [concept and editing].
    Published 2011
    “...BIS Publishers,...”
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