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  1. 1
    This is service design thinking basics-tools-cases / Marc Stickdorn, Jakob Schneider [concept and editing].
    Published 2011
    “...BIS Publishers,...”
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  2. 2
    This is service design thinking : basics, tools, cases / [editors, Marc Stickdorn and Jakob Schneider].
    Published 2011
    “...BIS Publishers,...”
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