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  1. 1
    Implementing quality with a customer focus / David Griffiths.
    by Griffiths, David, 1935-
    Published 1990
    Subjects: '; “...Gas industry Management Case studies...”
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  2. 2
    Design for services Anna Meroni & Daniela Sangiorgi.
    by Meroni, Anna
    Published 2011
    Subjects: '; “...Service industries Management Case studies....”
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  3. 3
    Design for services [edited by] Anna Meroni & Daniela Sangiorgi.
    Published 2011
    Subjects: '; “...Service industries Management Case studies....”
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