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  1. 1
    On great service : a framework for action / Leonard L. Berry.
    by Berry, Leonard L.
    Published 1995
    Subjects: '; “...Customer service United States Management Case studies...”
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  2. 2
    Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie.
    Published 2004
    Subjects: '; “...Customer services United States Management...”
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