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Showing 1 - 20 results of 23 for search '"Customer relations Management"' Refine Results
  1. 1
    Customer relationship management : perspectives from the marketplace / Simon Knox ... [et al.].
    Published 2003
    Subjects: '; “...Customer relations Management...”
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  2. 2
    Customer relationship management concepts and tools / Francis Buttle.
    by Buttle, Francis
    Published 2004
    Subjects: '; “...Customer relations Management....”
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  3. 3
    Customer relationship management perspectives from the market place / Simon Knox ... [et al.].
    Published 2003
    Subjects: '; “...Customer relations Management....”
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  4. 4
    Customer management scorecard / Neil Woodcock. Merlin Stone, Bryan Foss.
    by Woodcock, Neil
    Published 2003
    Subjects: '; “...Customer relations Management...”
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  5. 5
    Data mining techniques in CRM : inside customer segmentation / Konstantinos Tsiptsis, Antonios Chorianopoulos.
    by Tsiptsis, Konstantinos
    Published 2009
    Subjects: '; “...Customer relations Management Data processing....”
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  6. 6
    Managing customer trust, satisfaction, and loyalty through information communication technologies Riyad Eid, editor.
    Published 2013
    Subjects: '; “...Customer relations Management Data processing....”
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  7. 7
    The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell.
    by Fornell, Claes
    Published 2007
    Subjects: '; “...Customer relations Management....”
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  8. 8
    Dealing with demanding customers : how to turn complaints into opportunities / David M. Martin.
    by Martin, David M.
    Published 1994
    Subjects: '; “...Customer relations Management...”
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  9. 9
    Customer service delivery research and best practices / Lawrence Fogli, editor, foreward by Eduardo Salas .
    Published 2006
    Subjects: '; “...Customer relations Management...”
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  10. 10
    Fuzzy methods for customer relationship management and marketing : applications and classifications / Andreas Meier and Laurent Donze [editors]
    Published 2012
    Subjects: '; “...Customer relations Management....”
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  11. 11
    Handbook on the experience economy edited by Jon Sundbo, Flemming Sørensen.
    Published 2013
    Subjects: '; “...Customer relations Management....”
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  12. 12
    Customer relationship management : a strategic approach to marketing / Kaushik Mukerjee ; foreword by Prof. Jagdish N. Sheth.
    by Mukerjee, Kaushik, 1969-
    Published 2014
    Edition: Eastern economy edition.
    Subjects: '; “...Customer relations Management Textbooks....”
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  13. 13
    Starbucks : global brand in emerging markets / Praveen Gupta (Department of Marketing, Lal Bahadur Shastri Institute of Management, Delhi, New Delhi, India), Ankita Nagpal(Department of Marketing and Operations, Lal Bahadur Shastri Institute of Management, Delhi, India and Deloitte, Gurgaon, India), and Diksha Malik (Department of Marketing and Operations, Lal Bahadur Shastri Institute of Management, Delhi, India and Asian Paints Limited, Delhi, India).
    Subjects: '; “...Customer relations Management....”
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  14. 14
    Social CRM in the airline industry : engaging in digital natives / Laura Neises.
    by Neises, Laura
    Published 2013
    Subjects: '; “...Customer relations Management....”
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  15. 15
    Strategic customer relationship management in the age of social media [edited by] Amir Khanlari.
    Published 2015
    Subjects: '; “...Customer relations Management....”
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  16. 16
    The lovemarks effect : winning in the consumer revolution / Kevin Roberts.
    by Roberts, Kevin, 1949-
    Published 2005
    Subjects: '; “...Customer relations Management....”
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  17. 17
    Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.
    by Peppers, Don
    Published 2004
    Subjects: '; “...Customer relations Management...”
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  18. 18
    Ajman Digital Government : the way forward to digest digitalization / Mohamad Abu Ghazaleh (College of Business Administration, Department of Management, Abu Dhabi University, Abu Dhabi, United Arab Emirates), and Syed Zamberi Ahmad (College of Business Administration, Department of Management, Abu Dhabi University, Abu Dhabi, United Arab Emirates).
    Subjects: '; “...Customer relations Management....”
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  19. 19
    B2B integration : concepts and architecture / Christoph Bussler.
    by Bussler, Christoph
    Published 2003
    Subjects: '; “...Customer relations Management Data processing...”
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  20. 20
    Telecommunications quality of service management from legacy to emerging services / A.P. Oodan ... [et al].
    Published 2003
    Subjects: '; “...Customer relations Management....”
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