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  1. 1
    Customer service and support : implementing effective strategies / Colin G. Armistead and Graham Clark.

    Customer service and support : implementing effective strategies / Colin G. Armistead and Graham Clark. by Armistead, Colin G.

    Published 1992
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  2. 2
    Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak.

    Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak. by Horovitz, Jacques

    Published 1992
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  3. 3
    Relevance regained : from top-down control to bottom-up empowerment / H. Thomas Johnson.

    Relevance regained : from top-down control to bottom-up empowerment / H. Thomas Johnson. by Johnson, H. Thomas, 1938-

    Published 1992
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  4. 4
    So you think you can cope with customers? / Video Arts ; cartoons by Shaun Williams.

    So you think you can cope with customers? / Video Arts ; cartoons by Shaun Williams.

    Published 1989
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  5. 5
    The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

    The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F.

    Published 1996
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  6. 6
    Dealing with customer complaints / Tom Williams.

    Dealing with customer complaints / Tom Williams. by Williams, Tom, 1954-

    Published 1996
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  7. 7
    Building brands directly : creating business value from customer relationships / Stewart Pearson.

    Building brands directly : creating business value from customer relationships / Stewart Pearson. by Pearson, Stewart

    Published 1996
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  8. 8
    Relationship marketing in professional services : a study of agency-client dynamics in the advertising sector / Aino Halinen.

    Relationship marketing in professional services : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino

    Published 1997
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  9. 9
    Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole.

    Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole. by Wayland, Robert E.

    Published 1997
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  10. 10
    Working in partnership : best practice in customer-supplier relations / [edited by] Bernard Burnes and Barrie Dale.

    Working in partnership : best practice in customer-supplier relations / [edited by] Bernard Burnes and Barrie Dale.

    Published 1998
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  11. 11
    Hosting Web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge / Cliff Figallo.

    Hosting Web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge / Cliff Figallo. by Figallo, Cliff, 1949-

    Published 1998
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  12. 12
    Real time : preparing for the age of the never satisfied customer / Regis McKenna.

    Real time : preparing for the age of the never satisfied customer / Regis McKenna. by McKenna, Regis

    Published 1997
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  13. 13
    Being successful in ... customer care / Veronica Canning.

    Being successful in ... customer care / Veronica Canning. by Canning, Veronica

    Published 1999
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  14. 14
    Consumers and services / Mark Gabbott and Gillian Hogg.

    Consumers and services / Mark Gabbott and Gillian Hogg. by Gabbott, Mark

    Published 1998
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  15. 15
    Smart things to know about customers / Ros Jay.

    Smart things to know about customers / Ros Jay. by Jay, Ros

    Published 1999
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  16. 16
    Designing and developing superior customer value : concepts, cases, and applications / Art Weinstein, William C. Johnson.

    Designing and developing superior customer value : concepts, cases, and applications / Art Weinstein, William C. Johnson. by Weinstein, Art

    Published 1999
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  17. 17
    The invisible customer : strategies for successful customer service down the wire / Brian Clegg.

    The invisible customer : strategies for successful customer service down the wire / Brian Clegg. by Clegg, Brian

    Published 2000
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  18. 18
    Journal of consumer policy

    Journal of consumer policy

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  19. 19
    Consumers and services / Mark Gabbott and Gillian Hogg.

    Consumers and services / Mark Gabbott and Gillian Hogg. by Gabbott, Mark

    Published 1998
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  20. 20
    Mastering data mining : the art and science of customer relationship management / Michael J. A. Berry, Gordon Linoff.

    Mastering data mining : the art and science of customer relationship management / Michael J. A. Berry, Gordon Linoff. by Berry, Michael J. A.

    Published 2000
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