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  1. 141
    This is service design thinking basics-tools-cases / Marc Stickdorn, Jakob Schneider [concept and editing].
    Published 2011
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  2. 142
    Robotics, automation, and control in industrial and service settings / [editor] Zongwei Luo.
    Published 2015
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  3. 143
    The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities / Lucy Kimball.
    by Kimbell, Lucy
    Published 2014
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  4. 144
    The local impact of globalization in South and Southeast Asia : offshore business processes in services industries / edited by Bart Lambregts, Niels Beerepoot and Robert C. Kloosterman.
    Published 2016
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  5. 145
    World city network : a global urban analysis / Peter J. Taylor and Ben Derudder.
    Edition: Second edition.
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  6. 146
    Services marketing : text and cases / Steve Baron, Kim Harris, Toni Hilton.
    by Baron, Steve (J. Steve)
    Published 2009
    Edition: 3rd ed.
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  7. 147
    Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John.
    by Fisk, Raymond P.
    Published 2008
    Edition: 3rd ed.
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  8. 148
    Journal of services research
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  9. 149
    Manufacturing and service operations management MandSOM.
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  10. 150
    Journal of professional services marketing
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  11. 151
    2006 International Conference on Service Systems and Service Management
    Published 2006
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  12. 152
    2007 International Conference on Service Systems and Service Management proceedings of ICSSSM '07, June 9-11, 2007, Chengdu, China / edited by Jian Chen ; co-sponsored by IEEE Systems, Man and Cybernetics Society, Research Center for Contemporary Management, Tsinghua University, University of Electronic Science and Technology of China.
    Published 2007
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  13. 153
    Service Operations and Logistics, and Informatics, 2007, SOLI 2007, IEEE International Conference on [August 27-29, 2007, Philadelphia, USA].
    Published 2007
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  14. 154
    2008 International Conference on Service Systems and Service Management exploring service dynamics with science and innovative technology : proceedings of ICSSSM '08, 30 June-2 July, 2008, Melbourne, Australia / edited by Vincent C.S. Lee ... [et al.].
    Published 2008
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  15. 155
    2009 6th International Conference on Service Systems and Service Management proceedings of ICSSSM '09 : June 8-10, 2009, Xiamen, China / edited by Guojun Ji ... [et al.] ; co-sponsored by IEEE Systems, Man and Cybernetics Society.
    Published 2009
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  16. 156
    Essentials of services marketing / Jochen Wirtz, Christopher Lovelock.
    Edition: 3rd edition.
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  17. 157
    Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: 8th ed.
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  18. 158
    Handbook of service business management, marketing, innovation and internationalisation / edited by John Brysin and Peter Daniels.
    Published 2015
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  19. 159
    International journal of information systems in the service sector
    Published 2009
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  20. 160
    Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King James Samperi.
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