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  1. 1
    Performance measurement in service industries : making it work / Lin Fitzgerald, Philip Moon.
    by Fitzgerald, Lin
    Published 1996
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  2. 2
    Managing quality in the service sector / [by] Mike Asher.
    by Asher, Mike
    Published 1996
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  3. 3
    Empowering service excellence : beyond the quick fix / Conrad Lashley.
    by Lashley, Conrad
    Published 1997
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  4. 4
    Lean six sigma for the office / James William Martin.
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  5. 5
    Managing service quality. edited by Paul Kunst, Jos Lemmink.
    Published 1997
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