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  1. 1
    Managing services marketing : text and readings.
    by Bateson, John E. G.
    Published 1999
    Edition: 4th ed /
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  2. 2
    Performance measurement in service industries : making it work / Lin Fitzgerald, Philip Moon.
    by Fitzgerald, Lin
    Published 1996
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  3. 3
    Leisure services financial management David Emanuelson.
    by Emanuelson, David, 1949-
    Published 2013
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  4. 4
    The journey to the interface : how public service design can connect users to reform / Sophia Parker, Joe Heapy.
    by Parker, Sophia, Heapy, Joe
    Published 2006
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  5. 5
    Services marketing people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: Ninth edition.
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  6. 6
    This is service design doing applying service design in the real world : a practitioner's handbook / by Marc Stickdorn [and three others].
    by Stickdorn, Marc
    Published 2018
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  7. 7
    Service operations management improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed.
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  8. 8
    Innovation in an advanced consumer society : value-driven service innovation / Peder Inge Furseth and Richard Cuthbertson.
    Edition: First edition.
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  9. 9
    Orchestrating experiences collaborative design for complexity / by Chris Risdon and Patrick Quattlebaum ; foreword by Marc Rettig.
    by Risdon, Chris, Quattlebaum, Patrick
    Published 2018
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  10. 10
    The handbook of service innovation Renu Agarwal [and three others], editors.
    Published 2015
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  11. 11
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  12. 12
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  13. 13
    Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.
    by Berry, Leonard L., 1942-
    Published 1999
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  14. 14
    Service management : operations, strategy, information technology.
    Edition: Ninth edition /
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  15. 15
    Manufacturing and service operations management
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  16. 16
    Advances in services innovations / Dieter Spath, Klaus-Peter Fahnrich (eds.).
    Published 2007
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  17. 17
    This is service design thinking : basics, tools, cases / [editors, Marc Stickdorn and Jakob Schneider].
    Published 2011
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  18. 18
    Service operations management : improving service delivery.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed. /
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  19. 19
    Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
    by Lovelock, Christopher H.
    Published 2011
    Edition: 7th ed., Global ed.
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  20. 20
    Design for services [edited by] Anna Meroni & Daniela Sangiorgi.
    Published 2011
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