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Defining your market : winning strategies for high-tech, industrial, and service firms / Art Weinstein.
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Weinstein, Art
Published 1998
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Manufacturing and service operations management MandSOM.
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Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell.
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Murdick, Robert G. (Robert Gordon), 1920-
Published 1990
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Manufacturing and service operations management
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The handbook of service innovation Renu Agarwal [and three others], editors.
Published 2015
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