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  1. 1
    Performance measurement in service industries : making it work / Lin Fitzgerald, Philip Moon.
    by Fitzgerald, Lin
    Published 1996
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  2. 2
    Empowering service excellence : beyond the quick fix / Conrad Lashley.
    by Lashley, Conrad
    Published 1997
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  3. 3
    Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.
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  4. 4
    Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
    by Lovelock, Christopher H.
    Published 2011
    Edition: 7th ed., Global ed.
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  5. 5
    Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
    by Zeithaml, Valarie A.
    Published 2013
    Edition: 6th ed.
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  6. 6
    Service operations management : improving service delivery.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed. /
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  7. 7
    Journal of service research
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  8. 8
    Competing in a service economy how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.
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  9. 9
    Values-based service for sustainable business lessons from IKEA / Bo Edvardsson and Bo Enquist.
    by Edvardsson, Bo, 1952-
    Published 2009
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  10. 10
    Services marketing : integrating customer focus across the firm.
    Published 2012
    Edition: 2nd European ed. /
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  11. 11
    Contemporary services marketing management : a reader / edited by Mark Gabbott and Gillian Hogg.
    Published 1997
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  12. 12
    Journal of services marketing
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  13. 13
    Managing service quality. edited by Paul Kunst, Jos Lemmink.
    Published 1997
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  14. 14
    Service operations management : improving service delivery / Robert Johnston, Graham Clark.
    by Johnston, Robert, 1953-
    Published 2005
    Edition: 2nd ed.
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  15. 15
    Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King James Samperi.
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  16. 16
    Orchestrating experiences collaborative design for complexity / by Chris Risdon and Patrick Quattlebaum ; foreword by Marc Rettig.
    by Risdon, Chris, Quattlebaum, Patrick
    Published 2018
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  17. 17
    Design for services [edited by] Anna Meroni & Daniela Sangiorgi.
    Published 2011
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  18. 18
    The Routledge handbook of service research insights and ideas edited by Eileen Bridges, Kendra Fowler.
    Published 2020
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  19. 19
    Services marketing people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: Ninth edition.
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  20. 20
    Service management and marketing : managing the service profit logic / Christian Grönroos.
    by Grönroos, Christian, 1947-
    Published 2015
    Edition: Fourth edition.
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