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  1. 1
    Essentials of services marketing Jochen Wirtz, Christopher Levelock.
    by Wirtz, Jochen
    Published 2018
    Edition: Third, Global edition.
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  2. 2
    Service operations management : improving service delivery.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed. /
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  3. 3
    Services marketing : integrating customer focus across the firm.
    Published 2012
    Edition: 2nd European ed. /
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