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  1. 121
    Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King James Samperi.
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  2. 122
    Orchestrating experiences collaborative design for complexity / by Chris Risdon and Patrick Quattlebaum ; foreword by Marc Rettig.
    by Risdon, Chris, Quattlebaum, Patrick
    Published 2018
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  3. 123
    Designing for service key issues and new directions / edited by Daniela Sangiorgi and Alison Prendiville.
    Published 2017
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  4. 124
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  5. 125
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  6. 126
    Robotics, automation, and control in industrial and service settings / [editor] Zongwei Luo.
    Published 2015
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  7. 127
    Handbook of service business management, marketing, innovation and internationalisation / edited by John Brysin and Peter Daniels.
    Published 2015
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  8. 128
    International journal of information systems in the service sector
    Published 2009
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  9. 129
    This is service design thinking : basics, tools, cases / [editors, Marc Stickdorn and Jakob Schneider].
    Published 2011
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  10. 130
    GATS 2000 : new directions in services trade liberalization / Pierre Sauve, Robert M. Stern, editors.
    Published 2000
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  11. 131
    Domestic regulation and service trade liberalization / Aaditya Mattoo and Pierre SauveO, editors.
    Published 2003
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  12. 132
    Touchpoint.
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  13. 133
    Advances in services innovations / Dieter Spath, Klaus-Peter Fahnrich (eds.).
    Published 2007
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  14. 134
    Manufacturing and services / special editor Claes Göran Alvstam.
    Published 1995
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  15. 135
    Services marketing quarterly
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  16. 136
    2009 6th International Conference on Service Systems and Service Management proceedings of ICSSSM '09 : June 8-10, 2009, Xiamen, China / edited by Guojun Ji ... [et al.] ; co-sponsored by IEEE Systems, Man and Cybernetics Society.
    Published 2009
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  17. 137
    Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl J. Schramm and William J. Baumol.
    Published 2010
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  18. 138
    Lean six sigma for the office / James William Martin.
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  19. 139
    Journal of services research
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  20. 140
    2006 International Conference on Service Systems and Service Management
    Published 2006
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