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  1. 101
    Competing in a service economy how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.

    Competing in a service economy how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson. by Gustafsson, Anders, 1964 May 3-

    Published 2003
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  2. 102
    Serving whose interests? : the political economy of trade in services agreements / Jane Kelsey.

    Serving whose interests? : the political economy of trade in services agreements / Jane Kelsey. by Kelsey, Jane

    Published 2008
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  3. 103
    Service work : critical perspectives / edited by Marek Korczynski and Cameron Lynne Macdonald.

    Service work : critical perspectives / edited by Marek Korczynski and Cameron Lynne Macdonald.

    Published 2009
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  4. 104
    Self-service in the Internet age : expectations and experiences / Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors.

    Self-service in the Internet age : expectations and experiences / Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors.

    Published 2009
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  5. 105
    Journal of service research

    Journal of service research

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  6. 106
    Managing people and knowledge in professional service firms / Nicholas Kinnie ... [et al.].

    Managing people and knowledge in professional service firms / Nicholas Kinnie ... [et al.].

    Published 2006
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  7. 107
    Journal of professional services marketing

    Journal of professional services marketing

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  8. 108
    Services marketing quarterly

    Services marketing quarterly

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  9. 109
    Journal of professional services marketing

    Journal of professional services marketing

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  10. 110
    Manufacturing and service operations management MandSOM.

    Manufacturing and service operations management MandSOM.

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  11. 111
    Services marketing quarterly

    Services marketing quarterly

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  12. 112
    Journal of services research

    Journal of services research

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  13. 113
    2006 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI 2006)

    2006 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI 2006)

    Published 2006
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  14. 114
    2006 International Conference on Service Systems and Service Management

    2006 International Conference on Service Systems and Service Management

    Published 2006
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  15. 115
    2007 International Conference on Service Systems and Service Management proceedings of ICSSSM '07, June 9-11, 2007, Chengdu, China / edited by Jian Chen ; co-sponsored by IEEE Systems, Man and Cybernetics Society, Research Center for Contemporary Management, Tsinghua University, University of Electronic Science and Technology of China.

    2007 International Conference on Service Systems and Service Management proceedings of ICSSSM '07, June 9-11, 2007, Chengdu, China / edited by Jian Chen ; co-sponsored by IEEE Syst...

    Published 2007
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  16. 116
    Service Operations and Logistics, and Informatics, 2007, SOLI 2007, IEEE International Conference on [August 27-29, 2007, Philadelphia, USA].

    Service Operations and Logistics, and Informatics, 2007, SOLI 2007, IEEE International Conference on [August 27-29, 2007, Philadelphia, USA].

    Published 2007
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  17. 117
    2008 International Conference on Service Systems and Service Management exploring service dynamics with science and innovative technology : proceedings of ICSSSM '08, 30 June-2 July, 2008, Melbourne, Australia / edited by Vincent C.S. Lee ... [et al.].

    2008 International Conference on Service Systems and Service Management exploring service dynamics with science and innovative technology : proceedings of ICSSSM '08, 30 June-2 Jul...

    Published 2008
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  18. 118
    Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics IEEE/SOLI '2008 : October 12-15, 2008, Beijing, China.

    Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics IEEE/SOLI '2008 : October 12-15, 2008, Beijing, China.

    Published 2008
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  19. 119
    2009 6th International Conference on Service Systems and Service Management proceedings of ICSSSM '09 : June 8-10, 2009, Xiamen, China / edited by Guojun Ji ... [et al.] ; co-sponsored by IEEE Systems, Man and Cybernetics Society.

    2009 6th International Conference on Service Systems and Service Management proceedings of ICSSSM '09 : June 8-10, 2009, Xiamen, China / edited by Guojun Ji ... [et al.] ; co-spons...

    Published 2009
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  20. 120
    Service operations management : improving service delivery / Robert Johnston and Graham Clark.

    Service operations management : improving service delivery / Robert Johnston and Graham Clark. by Johnston, Robert, 1953-

    Edition: 3rd ed.
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  21. 121
    Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl J. Schramm and William J. Baumol.

    Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl J. Schramm and William J. Baumol.

    Published 2010
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  22. 122
    Manufacturing and services / special editor Claes Göran Alvstam.

    Manufacturing and services / special editor Claes Göran Alvstam.

    Published 1995
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  23. 123
    Lean six sigma for the office / James William Martin.

    Lean six sigma for the office / James William Martin. by Martin, James W. (James William), 1952-

    Published 2009
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  24. 124
    The handbook of service industries / edited by John R. Bryson, Peter W. Daniels.

    The handbook of service industries / edited by John R. Bryson, Peter W. Daniels.

    Published 2007
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  25. 125
    Values-based service for sustainable business lessons from IKEA / Bo Edvardsson and Bo Enquist.

    Values-based service for sustainable business lessons from IKEA / Bo Edvardsson and Bo Enquist. by Edvardsson, Bo, 1952-

    Published 2009
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  26. 126
    Industrial innovation in Japan edited by Takuji Hara, Norio Kambayashi and Noboru Matsushima.

    Industrial innovation in Japan edited by Takuji Hara, Norio Kambayashi and Noboru Matsushima.

    Published 2008
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  27. 127
    Touchpoint.

    Touchpoint.

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  28. 128
    Advances in services innovations / Dieter Spath, Klaus-Peter Fahnrich (eds.).

    Advances in services innovations / Dieter Spath, Klaus-Peter Fahnrich (eds.).

    Published 2007
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  29. 129
    GATS 2000 : new directions in services trade liberalization / Pierre Sauve, Robert M. Stern, editors.

    GATS 2000 : new directions in services trade liberalization / Pierre Sauve, Robert M. Stern, editors.

    Published 2000
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  30. 130
    Domestic regulation and service trade liberalization / Aaditya Mattoo and Pierre SauveO, editors.

    Domestic regulation and service trade liberalization / Aaditya Mattoo and Pierre SauveO, editors.

    Published 2003
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  31. 131
    Design for services Anna Meroni & Daniela Sangiorgi.

    Design for services Anna Meroni & Daniela Sangiorgi. by Meroni, Anna

    Published 2011
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  32. 132
    This is service design thinking : basics, tools, cases / [editors, Marc Stickdorn and Jakob Schneider].

    This is service design thinking : basics, tools, cases / [editors, Marc Stickdorn and Jakob Schneider].

    Published 2011
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  33. 133
    Services marketing : integrating customer focus across the firm.

    Services marketing : integrating customer focus across the firm.

    Edition: 2nd European ed. /
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  34. 134
    Service operations management : improving service delivery.

    Service operations management : improving service delivery. by Johnston, Robert, 1953-

    Edition: 4th ed. /
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  35. 135
    Making meaning : how successful businesses deliver meaningful customer experiences / Steve Diller, Nathan Shedroff, Darrel Rhea.

    Making meaning : how successful businesses deliver meaningful customer experiences / Steve Diller, Nathan Shedroff, Darrel Rhea. by Diller, Stephen

    Published 2008
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  36. 136
    Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.

    Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson. by Gustafsson, Anders, 1964 May 3-

    Published 2003
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  37. 137
    Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.

    Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H.

    Edition: 7th ed., Global ed.
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  38. 138
    Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

    Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A.

    Edition: 6th ed.
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  39. 139
    Principles of services marketing / Adrian Palmer.

    Principles of services marketing / Adrian Palmer. by Palmer, Adrian (Adrian James), 1955-

    Edition: 6th ed.
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  40. 140
    Producer services in China economic and urban development / edited by Anthony G.O. Yeh and Fiona F. Yang.

    Producer services in China economic and urban development / edited by Anthony G.O. Yeh and Fiona F. Yang.

    Published 2013
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  41. 141
    Service industries and regions growth, location and regional effects / Juan R. Cuadrado-Roura, editor.

    Service industries and regions growth, location and regional effects / Juan R. Cuadrado-Roura, editor.

    Published 2013
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  42. 142
    Made to serve : how manufacturers can compete through servitization and product-service systems / Tim Baines and Howard Lightfoot.

    Made to serve : how manufacturers can compete through servitization and product-service systems / Tim Baines and Howard Lightfoot. by Baines, Tim, 1962-

    Published 2013
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  43. 143
    Made to serve how manufacturers can compete through servitization and product-service systems / Tim Baines and Howard Lightfoot.

    Made to serve how manufacturers can compete through servitization and product-service systems / Tim Baines and Howard Lightfoot. by Baines, Tim, 1962-

    Published 2013
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  44. 144
    Handbook of service marketing research / edited by Roland T. Rust, Ming-Hui Huang.

    Handbook of service marketing research / edited by Roland T. Rust, Ming-Hui Huang.

    Published 2014
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  45. 145
    Principles of services marketing / Adrian Palmer.

    Principles of services marketing / Adrian Palmer. by Palmer, Adrian

    Edition: Seventh edition.
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  46. 146
    Essentials of services marketing / Jochen Wirtz, Patricia Chew, Christopher Lovelock.

    Essentials of services marketing / Jochen Wirtz, Patricia Chew, Christopher Lovelock. by Wirtz, Jochen, Chew, Patricia, Lovelock, Christopher H.

    Edition: 2nd edition.
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  47. 147
    Working bodies interactive service employment and workplace identities / Linda McDowell.

    Working bodies interactive service employment and workplace identities / Linda McDowell. by McDowell, Linda

    Published 2009
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  48. 148
    Services management : an integrated approach / edited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck.

    Services management : an integrated approach / edited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck.

    Edition: 3rd ed.
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  49. 149
    Designing a winning service strategy / edited by Mary Jo Bitner, Lawrence A. Crosby.

    Designing a winning service strategy / edited by Mary Jo Bitner, Lawrence A. Crosby.

    Published 1989
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  50. 150
    Services marketing management : a strategic perspective / Hans Kasper, Piet van Helsdingen, Mark Gabbott.

    Services marketing management : a strategic perspective / Hans Kasper, Piet van Helsdingen, Mark Gabbott. by Kasper, Hans

    Edition: 2nd ed.
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