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  1. 1
    On the front line : organization of work in the information economy / Stephen J. Frenkel ... [et al.].
    Published 1999
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  2. 2
    Quality : an introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2002
    Edition: 2nd ed.
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  3. 3
    Design for services Anna Meroni & Daniela Sangiorgi.
    by Meroni, Anna
    Published 2011
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  4. 4
    Services marketing : text and cases / Steve Baron, Kim Harris, Toni Hilton.
    by Baron, Steve (J. Steve)
    Published 2009
    Edition: 3rd ed.
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  5. 5
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  6. 6
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  7. 7
    Design for services [edited by] Anna Meroni & Daniela Sangiorgi.
    Published 2011
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  8. 8
    The journey to the interface : how public service design can connect users to reform / Sophia Parker, Joe Heapy.
    by Parker, Sophia, Heapy, Joe
    Published 2006
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