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  1. 1
    Service operations management : improving service delivery / Robert Johnston, Graham Clark.
    by Johnston, Robert, 1953-
    Published 2005
    Edition: 2nd ed.
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  2. 2
    Service operations management : improving service delivery.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed. /
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  3. 3
    Service operations management : improving service delivery / Robert Johnston and Graham Clark.
    by Johnston, Robert, 1953-
    Published 2008
    Edition: 3rd ed.
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  4. 4
    Service operations management improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed.
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