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  1. 1
    Service operations management : improving service delivery.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed. /
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  2. 2
    Service operations management improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed.
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