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  1. 1
    Customer relationship management : perspectives from the marketplace / Simon Knox ... [et al.].
    Published 2003
    “...Butterworth-Heinemann,...”
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  2. 2
    Customer relationship management perspectives from the market place / Simon Knox ... [et al.].
    Published 2003
    “...Butterworth-Heinemann,...”
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  3. 3
    Customer relationship management concepts and tools / Francis Buttle.
    by Buttle, Francis
    Published 2004
    “...Elsevier Butterworth-Heinemann,...”
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