Pillar or platform - A taxonomy for process improvement activities in public services
Research in the area of lean in public services, and particularly implementation, needs to develop from reporting individual cases to provide a taxonomy that can be taught and applied by researchers and practitioners. The purpose of this paper is to outline two main approaches to Process Improvement...
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| Main Authors: | , , |
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| Format: | Default Article |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://hdl.handle.net/2134/24777 |
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