When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being

When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being

Purpose – Front-line employee (FLE) well-being is an under-researched field. Contrasting the prevailing view that Positive Customer Feedback (PCF) can only have ‘positive’ impacts, this study aims to answer the counterintuitive question: Could the apparently positive construct ‘Positive Custo mer Fe...

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Bibliographic Details
Main Authors: Linda Nasr, Jamie Burton, Thorsten Gruber
Format: Default Article
Published: 2015
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Transformative service research
Customer feedback
Eudaimonic well-being
Front-line employee
Hedonic well-being
Positive customer feedback
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/20906
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Internet

https://hdl.handle.net/2134/20906

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