Segmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers

In response to suggestions (e.g. Boudreau, 2010) that the marketing concept of segmentation might be usefully applied to HRM practice, we systematically identify different ‘talent segments' amongst a population of IT service workers. From this a ‘Talent Segment Management Decision Support Tool’...

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Bibliographic Details
Main Author: Clive Trusson
Format: Default Conference proceeding
Published: 2016
Subjects:
Online Access:https://hdl.handle.net/2134/34252
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